Terms & Conditions for
Mobile Banking
The Terms and Conditions for Mobile Banking Services (“Terms & Conditions”) constitute the complete understanding and agreement between Unity Small Finance Bank Limited, a company incorporated under the Companies Act, 2013 and a banking company within the meaning of the Banking Regulation Act, 1949, having corporate identification number U65990DL2021PLC385568 and registered office at 40, Basant Lok, Vasant Vihar New Delhi - 110057 (“Bank”) and the Customer, who subscribes to mobile banking services of the Bank. These Terms & Conditions shall be read along with and form an integral part of the General Terms and Conditions and shall be co-terminus with the terms and conditions, as applicable to the specific products/ services (which would have been shared with the Customer/ made available on the Bank’s website). In case of any discrepancy, conflict and/ or inconsistency between the Terms & Conditions, and the General Terms and Conditions, the provisions of these Terms & Conditions shall prevail to the limited extent of such discrepancy, conflict and/ or inconsistency
1. Definitions:
The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:
“Account(s)” refers to any one or more accounts held with the Bank in which a request for availing the Mobile Banking Service has been registered or re-registered with the Bank. “Bankʼs website” shall mean www.theunitybank.co.in. “Corporate User ID” or “User ID” or “CIF number” shall mean a unique identification number given by the Bank to the Customer, including but not limited to company or corporate body, holding an Account in the Bank.
“Bank’s website” shall mean www.theunitybank.co.in.
“Corporate User ID” or “User ID” or “CIF number” shall mean a unique identification number given by the Bank to the Customer, including but not limited to company or corporate body, holding an Account in the Bank.
"Cellular Service Provider" hereafter referred to as "CSP" refers to the GSM/ CDMA/ GPRS/ EDGE service provider (for operation of Mobile Handsets).
“Customer/ Customer(s)” shall mean a person/ s authorized to have access to the Account through Mobile Banking of the Bank.
“Digital KYC” shall mean capturing live photo of the Customer and an officially valid document/ s or proof of possession of Aadhaar, where offline verification cannot be carried out, along with the latitude and longitude of the location where such live photo is being taken by an authorized officer of the branch as per the provisions contained in the Prevention of Money-Laundering Act, 2002.
“Electronic Signature/ E-Signature” shall mean a mode/ means of authentication, recognized under the Information Technology Act, 2000 and used for the purpose of authenticating/ execution of the Online Application Form/ other ancillary documents and/ or operation of the online savings account.
“General Terms and Conditions” shall mean terms and conditions which shall be applicable to all the products and services offered by Bank to its Customers and shall be available on the Bankʼs website. Itʼs a contract between the Customer and the Bank and are subject to change from time to time as per the laws of the statutory/ regulatory bodies under the jurisdiction of the Republic of India.
“Mobile Application” shall mean the Mobile Banking application owned, operated and maintained by the Bank for inter alia offering its Mobile Banking Services to its Customer which can be installed on the Mobile Handset of the Customer, as a facilitator for transactions between the Bank and the Customer.
"Mobile Banking” or “Mobile Banking Service(s)” or “MBS” shall mean facility of access to information relating to the linked Savings/ Current Account(s)/ Fixed Deposit/ Loan Account of the Customer and usage of products and/ or other services as may be advised or made available on the Customerʼs Mobile Phone by the Bank from time to time on/ through Mobile Banking. The words Mobile Banking and Mobile Banking Services are used interchangeably in this document.
“Mobile Handset” means a feature phone, mobile smart phone, tablet, or any other remote access device that supports access to Mobile Banking Services. “Mobile Phone Number” shall mean the registered mobile phone number of the Customer, provided to the Bank by the Customer in the Account Opening Forms or at any other time, and as updated in the records of the Bank from time to time.
“mPIN” shall mean Mobile Personal Identification Number used for accessing and availing Mobile Banking Services from his/ her Mobile Handset.
“Online Application Form” shall mean the application form submitted online through usage of E-Signature.
“Password” means the password or other means of authentication as the Bank may specify, from time to time provided to/ required to be provided by the Customer for accessing its Accounts with the Bank, using which, the Customer may carry out, authorize or authenticate transactions.
2. Eligibility:
The Customer desirous of using MBS should be either a sole Account holder or authorized to act independently.
2.1 In case of a joint account, Mobile Banking Services shall be available only when the mode of operation is indicated as ‘either or survivorʼ or ‘anyone or survivorʼ, or ‘former or survivorʼ or ‘latter or survivorʼ. The User ID issued by the Bank against such joint accounts shall only and explicitly be used by the authorized Customer to access Mobile Banking Services. The other joint account holders shall expressly agree with the arrangement and give their consent to the same. All correspondence will be addressed to the mailing address. All transactions arising from the use of Mobile Banking Services in the joint accounts shall be binding on all the joint account holders, jointly and severally.
2.2 The Bank shall in no way be liable for any loss/ damage whatsoever that may be incurred or alleged to be incurred by the other joint holder in such an event.
2.3 For accounts where minor/ s are the sole operators and/ or for joint accounts with minor/ s as one of the Account holder, are not eligible for Mobile Banking services
3. Application for Mobile Banking Services:
3.1 The Customer can avail of the MBS only for itself and not on behalf of any other Customer and would necessarily need to authenticate the application through use of the passwords provided to the Customer. MBS shall be made available to the Customer subject to the condition that the Customer downloads the Mobile Application, successfully installs it and thereafter authenticates itself with the applicable credentials and sets its mPIN.
4. Availability of MBS:
4.1 The Customer shall use the MBS from its Mobile Phone Number, registered with the Bank. The Bank will enable the Customer to transact under MBS through mPIN or one time Password generated to the Mobile Phone Number of the Customer, and/ or any other mode of authentication that the Bank sees fit, within the limit prescribed by the Bank and all transactions shall be bonafide transactions.
4.2 MBS will not be available if the Customerʼs account is classified as ‘Dormantʼ or ‘Inoperativeʼ or any total or partial freeze of transaction is implemented on the account.
4.3 The Bank shall specify from time to time the upper limit that may be transferred by the Customer for the above-mentioned Mobile Banking through the Bank's website. If the above-mentioned Mobile Banking is made available to the Customer, it may be used for transfer of funds from Account/ s to other accounts belonging to third parties maintained at the Bank and/ or at any other Bank which falls under the network of the Reserve Bank of India's Electronic Fund Transfer or National Electronic Fund Transfer System or Real Time Gross Settlement. In such an event, the terms applicable to such Mobile Banking, in addition to this Mobile Banking, shall be applicable. The liability of the Bank shall only commence subsequent to the debit in the Customer's Account.
4.4 Certain merchant establishments may specify the date by which payment for MBS is to be made and, notwithstanding any instructions given by the Customer in this regard, the Bank shall remit payment only on the date specified by the merchant establishments.
4.5 Bank reserves the right to limit the amount and frequency of payments that a Customer may make by using the MBS, with prior intimation to the Customer. Bank further reserves the right to alter/ amend/ modify the limits as imposed with prior intimation to the Customer.
5. Authentication Procedure:
5.1 The Customer shall comply and confirm with the prescribed requirements for the purpose of due authentication. The Customer agrees to confirm to the prescribed authentication technologies and security measures required for transactions and undertakes to take all reasonable steps to ensure that the Password is not revealed to any third party.
5.2 The Customer will follow the process uploaded on the Bankʼs website for generating a new mPIN. The Customer expressly undertakes that the Customer shall be solely responsible for any loss incurred by the Customer as a result of use/ misuse, unauthorized use of mPIN and the Bank shall not be responsible for any such loss whatsoever.
5.3 In the event the Customer enters the incorrect mPIN three (3) times consecutively, the Bank shall block the MBS for the next twenty-four (24) hours or for such time as the Bank may deem fit, after which the MBS can be accessed by the Customer with the same mPIN or new mPIN created by the Customer.
5.4 In the event the MBS has been blocked two (2) times consecutively for entering the wrong mPIN, the Bank shall de-activate the MBS and the Customer shall have to register again to avail the MBS as per the procedure laid down by the Bank.
6. Corporate & Individual MBS:
6.1 The Customer would be allotted a Corporate User ID/ User ID/ CIF number (as the case maybe) and a link to create Password by Bank in the first instance. The link to create Password is supplied by the Bank to enable the Customer to setup a password and access the Account in the first instance. As a safety measure, the Customer shall change the Password as frequently thereafter as possible. In addition to Corporate User ID/ User ID/ CIF number and Password, the Bank may at its own discretion, advice the Customer to adopt other means of authentication.
6.2 Bank has no obligation to verify the authenticity of any transaction instruction sent or purported to have been sent from the Customer or any documentation submitted or purported to have been submitted by the Customer whether online, through the Mobile Application or otherwise, other than by means of verification of the Password. The Customer accepts full responsibility for the monitoring and safeguarding of Customerʼs Accounts and all transactions associated with it.
6.3 The Customer understands and agrees that the Password is for the purpose of verifying the authenticity of the transactions undertaken by the Customer and shall have the same effect as the specimen signature of the authorized signatory of the Customer and the Customer shall be bound by the transactions initiated by use of the Password.
6.4 In case of company/ corporate body, access to the banking transactions in the Account(s) are permitted through Mobile Banking by the Bank only after due authentication of the Customer by any means including Corporate User ID/ User ID/ CIF number and Password. The Customer grants express authority to the Bank for implementing the instructions given by the Customer. Bank shall have no obligation to verify the authenticity of any transaction/ instruction received or purported to have been received from the Customer through Mobile Banking or purporting to have been sent by the Customer via Mobile Banking other than by means of verification of the Mobile Banking Corporate User ID/ User ID/ CIF number and the Password. The display or printed output that is produced by the Customer at the time of operation of MBS is a record of the operation of internet access and shall not be construed as the Bankʼs record of relative transactions. Bankʼs own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes.
7. Fees:
7.1 The Bank reserves its right to charge fees in relation to the use of the MBS as it may deem fit. The Bank shall publish the applicable fees on the Bankʼs website, from time to time before they become effective, which shall be binding on the Customer. The Customer hereby authorizes the Bank to recover the fee by debiting one of the accounts of the Customer with the Bank. Notwithstanding the service charges or transaction fees imposed by the Bank, the Customer is further liable for any charges levied by any CSP and/ or any other third party as a result of the use of MBS.
7.2 Failure by the Bank to recover the fee in a manner deemed fit along with interest, if any, would result in withdrawal of MBS without any liability to the Bank.
7.3 Bank may at its sole discretion, revise the fees for use of MBS, by notifying the Customer of such revision.
8. Accuracy of information:
8.1 The Customer is responsible for the correctness of information provided to the Bank for use of the MBS while using any facility of MBS. The Bank shall not be liable for the consequences arising out of erroneous information supplied by the Customer. The Customer, shall, at periodic intervals check the correctness of the statement/ s and shall notify the Bank about any discrepancies that may occur.
8.2 If the Customer notices an error in the information supplied to the Bank either in the application form or any other communication, he/ she shall immediately inform the Bank and the Bank will endeavor to correct the error promptly, wherever possible, on a best-efforts basis. The Bank shall also not be responsible for any incidental error which occurs in spite of necessary steps being taken by the Bank to ensure the accuracy of the information provided to the Customer and the Customer shall not have any claim against the Bank in an event of any loss/ damage suffered by the Customer as a consequence of the inaccurate information provided by the Bank.
8.3 If the Customer has reason to believe that the Mobile Phone Number is/ has been allotted to another person and/ or there has been an unauthorized transaction in the Account and/ or the Mobile Phone Number is lost, the Customer shall immediately inform the Bank to acknowledge the same.
9. Authorization to the Bank:
9.1. The Customer irrevocably and unconditionally authorizes the Bank to access his Account registered for the service for effecting banking or other transactions of the Customer.
9.2. The Customer expressly authorizes the Bank to disclose to the service provider or any other third party, all Customer information in its possession, as may be required by them to provide the services to the Customer.
9.3. The authority to record transaction details is hereby expressly granted by the Customer to the Bank. All records of the Bank generated by the transactions arising out of use of the MBS, including the time of the transaction recorded, shall be conclusive proof of the genuineness and accuracy of the transactions.
9.4. The Customer authorizes the Bank to send any message or make calls to his/ her Mobile Handset/ or display banners or any other communication on Mobile Application to inform him/ her about any promotional offers including information regarding the Bankʼs new products either available now or which the Bank may come up with in the future, greetings, banners or any other promotional messages or any other message that the Bank may consider appropriate to the Customer.
9.5. The Customer irrevocably and unconditionally agrees that such calls or messages made by the Bank and/ or its agents shall not be construed as a breach of the privacy of the Customer and shall not be proceeded against accordingly.
9.6. The Customer expressly authorizes the Bank to carry out all request(s) or transaction(s) for and/ or at the request of the Customer as are available to the Customer through MBS, without the Bank having to verify the authenticity of any request or transaction purporting to have been received from the Customer through MBS.
9.7. Notwithstanding anything contained herein, where the Bank has reason to believe that any transaction or marking of liens, have been fraudulently made (hereinafter referred to as a “suspect transaction”), the Bank shall be entitled to withhold payment pertaining to such suspect transaction in accordance with regulatory laws relating to money laundering or otherwise. If the Bank determines, after due enquiry and investigation that the transaction is a valid transaction and not a suspect transaction, the Bank shall release such withheld payment subsequently.
10. Obligations of the Customer:
10.1 The Customer shall take all steps to ensure that his/ her Mobile Handset is not shared with anyone and in the event of any misuse/ theft/ loss of Mobile Handset, the Customer shall take immediate action to deregister from MBS by contacting the customer care number for MBS or contacting the nearest branch office of the Bank.
10.2 The Customer shall use the MBS in accordance with the procedure as laid down by the Bank from time to time.
10.3 The Customer shall keep the Customer ID and mPIN confidential and shall not disclose to any other person or record them in a way that would compromise the security of the MBS.
10.4 The Customer shall immediately notify the Bank if he/ she suspect the misuse of the mPIN and shall initiate necessary steps to change his/ her mPIN.
10.5 The Customer accepts and acknowledges that any valid transaction originating from the Customer ID and/ or registered Mobile Phone Number shall be assumed to have been initiated by the Customer and any transaction authorized by the mPIN is duly and legally authorized by the Customer.
10.6 The Customer shall be prudent in downloading content through blue-tooth, WIFI at public places; public networks etc., and ensure that proper anti-virus software is used from time to time to remove malware residing in the Mobile Handset of the Customer.
10.7 The Bank, from time to time, may introduce new features/ functionalities in the Mobile Banking platform to enhance Customer experience, which can only be accessed by using the latest version of the Mobile Application. The Customer acknowledges the importance of keeping the Mobile Application updated, for having an uninterrupted MBS.
10.8 The Customer shall be liable to the Bank for any kind of unauthorized or unlawful use of mPIN or of MBS or any fraudulent or erroneous instruction given and any financial charges thus incurred shall be payable by the Customer only. Any unauthorized transactions using Mobile Banking shall be dealt with as per the Customer protection and compensation policy of the Bank.
11. Know Your Customer (KYC):
11.1 The KYC norms of the Reserve Bank of India to be followed for availing any products and services from the Bank. Accordingly, the Bank shall request its Customers to provide appropriate information/ and or documents (including latest photograph/ s, identity proof, address proof, profile details of account holder/ s, authorized signatories, mandate holders, beneficial owners, etc.) in accordance with the extant regulations to ensure that any changes/ updates in the KYC/ profile information of the Customers are duly updated in the records of the Bank.
11.2 Aadhaar KYC: The Customer shall be required to provide his/ her Aadhaar number along with OTP (One Time Password) sent on Mobile Phone Number which is registered with the Unique Identification Authority of India (UIDAI), to facilitate extraction, reliance and verification of the Customerʼs data stored with the UIDAI. The Customer authorizes the Bank to use the Aadhaar number and OTP (sent on Mobile Phone Number) to authenticate the Customer and collect/ verify information/ details of the Customer from the UIDAI. The Customer agrees and understands the following:
(i) that such Account is opened through OTP based e-KYC and the aggregate balance of such Account shall not exceed INR one (1) lakh;
(ii) that the aggregate of all credits in a particular financial year, for such Account opened through OTP based e-KYC, shall not exceed INR two (2) lakhs;
(iii) that the Bank reserves the right to freeze the Online Savings Account open through OTP based e-KYC if the aforementioned limits of INR one (1) lakh and INR two (2) lakh are breached by the Customer;
(iv) Online Savings Account open through OTP based e-KYC shall be closed immediately if physical completion of KYC verification and/ or CDD is not completed because of any reason whatsoever within one (1) year of opening the Account opened through OTP based e-KYC; and
(v) that, pursuant to the provisions under applicable laws, approvals/ permissions, and policies of the Bank, the Bank may be required to collect physical certified true copies of account opening documents/ KYC documents, etc. from the Customer. The Customer agrees and consents to cooperate and provide all such relevant data/ documents, etc. for the purpose of verification and Account opening.
11.3 Voluntary Consent for Aadhaar and Aadhaar Authentication:
11.3.1 The Customer hereby give its consent to the Bank, to obtain its Aadhaar number, Name and Fingerprint/ Iris for authentication with the UIDAI. The Bank has informed that the Customerʼs identity information would only be used for KYC and also informed that biometrics of Customer will not be stored/ shared and will be submitted to the Central Identities Data Repository (CIDR) only for the purpose of authentication.
11.3.2 The Customer submits its Aadhaar number and voluntarily give its consent to:
(i) Seed his/ her Aadhaar/ UID number issued by the UIDAI, Government of India in his/ her name with his / her / its aforesaid Account.
(ii) Map it at National Payments Corporation of India (NPCI) to enable him/ her to receive Direct Benefit Transfer (DBT) from the Government of India in its above Account. The Customer understands that if more than one Benefit transfer is due to the Customer, it will receive all Benefit Transfers in this Account.
(iii) Use Customer Aadhaar details to authenticate Customer from the UIDAI.
(iv) Use Customer mobile number registered in the Bank records for sending SMS alerts to him/ her. He/ she have been given to understand that the Customer information submitted to the Bank herewith shall not be used for any purpose other than mentioned above, or as per requirements of law.
11.3.3 Further, he/ she agrees that the Bank may use Aadhaar based transaction and/ or authentication mechanism/ system, either through biometric means or any other means deemed suitable by the Bank, as applicable and possible.
11.3.4 The Customer also authorize the Bank to link and authenticate the Customerʼs Aadhaar number to all its Accounts/ relationships with the Bank as may be opened in future. The Customer has been given to understand that the Customer information submitted to the Bank herewith shall not be used for any purpose other than mentioned above, or as per requirements of law. The Customer hereby declares that all the information voluntarily furnished by the Customer is true, correct and complete. The Customer will not hold the Bank or any of its officials responsible in case of any incorrect information provided by the Customer. The above consent given by the Customer is given on voluntarily basis and purpose of collecting Aadhaar has been explained to the Customer in its local language.
11.4 Video based customer identification process (V-CIP): The process of KYC verification shall be conducted through a video call feature supported by the Bank in line with extant regulations and the Bank policy.
11.4.1 Requirements for availing video KYC feature:
(i) V-CIP is available only for Customers who are physically present in India and if the same can be confirmed through their live location through geotagging and shall be accessible only during the working hours defined by the Bank;
(ii) V-CIP shall not be available during Bank holidays and National holidays;
(iii) V-CIP shall work only in good network/ internet conditions; and
(iv) Customer should possess the requisite documents and materials as informed on the journey page at the time of the V-CIP to avoid any inconvenience.
11.4.2 General terms for V-CIP
(i) On opting for V-CIP, a two-way video call will be initiated between the Customer and the Bank official to start the V-CIP;
(ii) As a part of V-CIP, the Customer shall be required to verify his/ her identity by answering certain questions asked by the Bank officials through a video call. By proceeding with the video call, the Customer accepts the terms herein;
(iii) The Customer shall be required to co-operate with the Bank officials in every manner and provide all such relevant information/ data/ documents including but not limited to allowing the Bank officials to capture their photographs, photographs/ screenshots of various documents (including but not limited to Officially Valid Documents (“OVD”), Permanent Account Number (“PAN”), etc.), screenshot of the Customerʼs signature on a plain paper as submitted by the Customer during V-CIP as and when requested by Bank officials. The Customer agrees and consents to co-operate and provide all such relevant data/ documents, etc. for the purpose of V-CIP;
(iv) The Customer authorizes the Bank to collect/ store/ verify any and all information/ details received through the V-CIP including but not limited to the video call itself, information received from documents/ information captured/ shared through the video call;
(v) In case the documents shown and verified by the Bank officials over a video call do not comply with the Bank policy and/ or relevant guidelines due to any reason whatsoever, the application request shall be rejected and it will be converted to the offline KYC mode. Customers need to follow the offline KYC process to complete their KYC verification process in such case for completion of the product/ MBS application request;
(vi) The Customer agrees and understands that the image of the signature crop provided by the Customer shall be updated in the Bank records as the Customerʼs specimen signature;
(vii) Customers who have opted for V-CIP for the product/ MBS application agree that their request is subject to verification and may be rejected by the Bank for various reasons including, but not limited to:
a. Call drop due to network/ internet issues at the Customerʼs or the Bankʼs end; or
b. Documents matching criteria is not fulfilled; or
c. Bank official is unable to capture a screenshot of the Customerʼs photo or any document; or
d. Customer is not ready to co-operate with Bank officials; or
e. Signature process is incomplete; or
f. any other reason at the discretion of the Bank. In case of such rejection, the Customers need to follow the offline KYC process to complete their KYC verification process for completion of the product/ MBS application request.
(viii) The Customer understands that the V-CIP is subject to the availability of the Bank officials to conduct such V-CIP, and technical stipulations including but not limited to those arising due to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or request to and from the telecommunication equipment of the Customer and the network of any internet service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, or the Bank's system or the network of any internet service provider and/ or any third party who provides such services as is necessary to provide the V-CIP.
11.5. CKYC: The Customer agrees and understands that the Bank may pull/ download customer details available on the Central KYC Registry (“CKYCR”). The Customer shall be required to submit a self-declaration stating that there is no change in any information as available on the CKYCR portal. The Customer also agrees that his/ her personal/ KYC details may be shared with the CKYCR and consents for receiving information from the CKYCR through SMS/ Email/ WhatsApp on the registered number/ email address.
11.6. Digital KYC: The process of KYC verification may also be conducted digitally in line with extant regulations and the Bank policy. Further, the Customer understands and agrees for the following:
(i) Customer provides the consent to undergo Digital KYC as per the Reserve Bank of India approved guidelines.
(ii) He/ she will make himself/ herself available when the Business Correspondent of the Bank employee will visit his/ her/ its location to take the live photograph of self and digital picture of the OVD.
The Bank reserves the right to undertake KYC and Customer due diligence through various modes/ means, including but not limited to the modes stated above, biometric authentication, Aadhaar offline verification (XML and QR code), or a combination of modes/ means, in line with extant regulatory guidelines in this regard and at the sole discretion of the Bank.
12. Representation by the Customer (in case of company/ corporate body):
12.1 The Customer represents to the Bank (which representations will be deemed to be repeated by the Customer on each date on which a transaction is entered into) that:
(i) The Customer has the power to perform its obligations hereunder and has taken all necessary action to authorize such execution, delivery and performance;
(ii) The availing of MBS and the execution, delivery and performance of any transaction thereunder does not violate or conflict with any applicable laws and/ or any regulatory requirements (including but limited to guidelines of the Reserve Bank of India, Foreign Exchange Management Act, 1999 its related regulations, etc.), any provision of its constitutional documents, any order or judgment of any court or other agency of the government applicable to it or any of its assets or any contractual restriction binding on or affecting it or any of its assets;
(iii) There is no pending or, to its knowledge, any threats received against the Customer or any action, suit or proceeding at law or inequity or before any court, tribunal, governmental body, agency or official or any arbitrator that is likely to affect the legality, validity or enforceability against it of these Terms & Conditions or its ability to perform its obligations; and
(iv) All applicable information that is furnished in writing, by or on behalf of the Customer, to the Bank is, as of the date of the information, true, accurate and complete in every material respect. Provided that the Customer shall intimate the Bank of any change in any regulatory requirements, the effect of which may be to restrict or prohibit the Customer from executing any transaction.
13. Liability of the Customer:
13.1 The Customer shall be responsible for the accuracy of any information provided by the Customer for availing the MBS.
13.2 The Customer shall be liable and responsible for all legal compliance and adherence of all commercial Terms & conditions in respect of the mobile connection/ SIM card/ mobile phone through which the MBS is availed and the Bank does not accept/ acknowledge any responsibility in this regard.
13.3 The Customer is solely responsible for protecting his registered Mobile Handset and MPIN for the use of the MBS.
13.4 The Customer shall be solely responsible to ensure that the mPIN/ Password is not compromised or shared with any unauthorized users. The Customer shall be liable to the Bank for any kind of unauthorized or unlawful use of any of the above mentioned passwords or of the MBS or any fraudulent or erroneous instruction given and any financial charges thus incurred shall be payable by the Customer only. Any unauthorized transactions using Mobile Banking shall be dealt with after determining the nature and extent of Customer liability for the transaction, as per the Customer protection and compensation policy of the Bank.
13.5 The Customer accepts that for the purposes of the said MBS, any transaction emanating from the given Mobile Handset and mobile number shall be assumed to have initiated by the Customer.
13.6 The Customer shall request the Bank, to suspend the said MBS or change mobile number, if his/ her Mobile Handset has been lost or has been allotted to some other person. Also, he/ she shall be obliged to inform the Bank about any change in the mobile number or any unauthorized transaction in his/ her Account of which he/ she has knowledge.
13.7 It shall be the responsibility of the Customer to update himself/ herself with regard to any information relating to the services as the Bank may decide to provide certain other additional services under the said MBS. The Bank shall not be responsible for any disregard on the part of the Customer.
13.8 The Customer shall be liable for all loss if he/ she has breached the Terms & Conditions contained herein or contributed or caused the loss by negligent actions or a failure.
13.9 The Customer agree that it shall use only his Mobile Handset to access the Mobile Banking Service of the Bank.
13.10 The Customer is responsible for the correctness of information supplied by the Customer to the Bank through the use of or through any other means such as electronic e-mail or written communication. The Bank nor the CSP accepts any liability for the consequences arising out of erroneous information supplied by the Customer. If the Customer suspect that there is an error in the information supplied to the Bank, it shall advise the Bank as soon as possible. The Bank will endeavour to correct the error promptly and adjust any interest or charges arising out of the error. All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized back up system maintained by the Bank. While the Bank will take all reasonable steps to ensure the accuracy of the statement, the Bank is not liable for any error, which may happen due to reasons beyond its control including but not limited to Data getting corrupted in transmission or for any other reasons whatsoever. The Customer shall be liable and responsible for all legal compliance and adherence of all commercial Terms & Conditions in respect of the mobile connection/ SIM card/ mobile phone through which the MBS is availed and the Bank does not accept/ acknowledge any responsibility in this regard.
13.11 Any failure on the part of the Customer to advise the Bank separately shall continue to bind all the account holders, jointly and severally for the transactions through this MBS
13.12 In consideration of the Bank, its related entities, their directors, employees, agents or contractors providing the MBS, the Customer agrees to indemnify and hold the Bank harmless against all actions, claims, demands proceedings, loss, damages, costs, charges, and expenses which the Bank may at any time incur, sustain, suffer, or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto. The Customer shall indemnify the Bank for unauthorized access by any third party to any information/ instructions/ triggers given by the Customer or breach of confidentiality.
13.13 When the MBS is used by the Customer through SMS banking, the USER ID and MPIN will be part of the message, which is being sent by the Customer to the Bank for completing the transactions. It will be the responsibility of the Customer to delete such message from the sent items folder in the message box of the Mobile handset to ensure against possible misuse and safeguard the interests of the Customer and the Bank.
13.14 In case the Bank considers the instructions to be inconsistent or contradictory, it may seek clarification from the authorized Customer from whom the instructions have been originated before acting on such instructions. Bank may however, in its discretion, act upon any such instruction as it may deem fit, and the Customer agrees to be bound to such actions of the Bank. Bank shall have the right to suspend the MBS, whether generally or specifically in relation to an authorized Customer, if the Bank has reason to believe that the operation of the Mobile Banking or acting upon any instructions of an authorized Customer may lead to direct or indirect loss or may require an indemnity from the Customer before continuing to operate the Mobile Banking.
14. Disclaimer of Liability:
14.1 The Bank, when acting in good faith, shall be absolved of any liability in case:
(i) The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Bank.
(ii) There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in MPS which are beyond the control of the Bank.
(iii) There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of the Bank which may include technology failure, mechanical breakdown, power disruption, etc.
(iv) There is any lapse or failure on the part of the service providers or any third party affecting the said MBS and that the Bank makes no warranty as to the quality of the service provided by any such provider
14.2 The Bank, its employees, agent/ s or contractor/ s, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, the Bank's system or the network of any service provider and/ or any third party who provides such services as is necessary to provide MBS.
14.3 Notwithstanding anything to the contrary stated herein, the Bank shall not be involved in or in any way be liable to the Customer for any dispute between the Customer and the CSP or any third party service provider (whether appointed by the Bank on that behalf or otherwise).
14.4 The Bank will not be responsible if the Mobile Application is not compatible with/ does not work on the mobile handset of the Customer.
14.5 The Bank makes no representation or gives no warranty with respect to the quality of the service provided by any CSP.
14.6 The Bank shall not be responsible to the Customer or the authorized Customer for any failure of the Customer and/ or the authorized Customer to utilize MBS due to the Customer and/ or the authorized Customer not being within the geographical range within which MBS is offered.
14.7 The Bank does not warrant the confidentiality or security of the messages, whether personal or otherwise, transmitted through the MBS.
14.8 The Bank shall, in no circumstances, be held liable to the Customer, if access is not available in the desired manner for reasons including natural calamity, floods, fire and other natural disasters, legal restrains, faults in the telecommunication network or network failure, non-delivery of SMS, software or hardware error or any other reason beyond the control of the Bank. 14.9 Bank shall not be liable for oversight on the part of the Customer to update itself with the products which are provided through the Mobile Banking.
15. Liability of Bank:
15.1 The Customer agrees that the Bank shall assume no responsibility in respect of transactions carried out under the service in good faith relying on the Customerʼs instructions.
15.2 The Bank shall, in no circumstances, be held liable to the Customer, if access is not available in the desired manner for reasons including natural calamities, floods, fire and other natural disasters, legal restraints, technical issues, etc.
15.3 The Bank shall not be responsible for any charges/ fees levied by the Telecom service provider or any other service provider of the Customer during the course of availing the MBS.
15.4 The Bank shall, in no circumstances, be held liable to the Customer, if there are faults in the telecommunication network or failure of operational system or the Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or any other reason beyond the control of the Bank which may include technology failure, network failure, mechanical breakdown, power disruption, force majeure, etc. The Bankʼs total liability in case of any dispute under these terms shall be limited to the value of the successful MBS transaction amount under dispute. The payment of compensation shall be in accordance with Reserve Bank of India guidelines and the Bankʼs Customer compensation policy.
15.5 Under no circumstances shall the Bank be liable for any damages whatsoever, whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business, wrong beneficiary credentials, wrong credits or any other loss of any character or nature whatsoever and whether sustained by the Customer or any other person.
15.6 The Bank, its employees, agent/ s or contractor/ s shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, whether foreseeable or not, suffered by the Customer or any other person, howsoever, arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information to and from the Mobile Handset of the Customer and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the Mobile Handset of the Customer and the Bank's system.
16. Termination of MBS:
16.1 Termination by Customer: The Customer may request for termination, in part or in whole, of MBS any time, by giving a written notice of at least fifteen (15) days to the Bank or by choosing the “de-registration” option in the Mobile Application. The Customer will remain responsible for any transactions originating from a Mobile Phone Number through MBS prior to the conclusion of the aforementioned fifteen (15) days.
16.2 Termination by the Bank: The Bank may, at its discretion, withdraw temporarily or terminate MBS, either wholly or in part, at any time, without giving prior notice to the Customer. The Bank may, without prior notice, suspend the MBS at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the suspension of MBS or if the Customer has breached these Terms & Conditions or the Bank learns of the existence of any circumstance, which in its opinion, would result in the Customer being unable to carry its obligations, herein, to the fullest extent possible.
16.3 The closure of the Accounts and/ or termination of the internet banking services by the Customer will automatically terminate MBS.
17. Miscellaneous:
17.1 Intellectual Property Rights: The copyright, trademarks, logos, slogans and service marks displayed on the Mobile Application, are registered and unregistered intellectual property rights of the or of respective intellectual property right owners.
17.2 Restriction on use of MBS: The Customer hereby agrees to use the Mobile Application strictly for its internal use and not for any illegal purpose or in any manner inconsistent with the Terms & Conditions.
17.3 Procedure for change in authorized persons of Customer: In case of company/ corporate body, the Customer can revoke the authority of an existing authorized persons, change its authorized persons access profile/ authorize a new authorized persons by giving a resolution/ mandate in the format prescribed by Bank. However, all the Terms & Conditions, herein, shall continue to apply. In case an authorized persons leaves the services of the company, the Customer shall immediately notify the Bank to disable the authorized person of the company access, giving the Bank reasonable time to do so. The transactions done by the Customer till the Bank disables the authorized persons of company, access are binding on the Customer.
17.4 Business Correspondent: The Customer agree that the Bank may, at its discretion, engage the services of Business Facilitators (hereinafter referred to as "BF"), Business Correspondents (hereinafter referred to as "BC") and other third parties (including related parties), for extension of banking and financial services, so as to ensure greater financial inclusion and increase the outreach of the banking sector. The Bank, however, shall be responsible for the acts and omission of such parties.
17.5 The closure of the Accounts and/ or termination of the Mobile Banking Services by the Customer will automatically terminate the Mobile Banking.
18. Modification:
Bank shall have the absolute discretion to amend or supplement any of the Terms & Conditions, features and benefits in relation to the MBS. Bank may communicate the amended Terms & Conditions by hosting the same on the Mobile Application or on the Bankʼs website or in any other manner as decided by the Bank. The Customer shall be responsible for regularly reviewing these Terms & Conditions, including amendments thereto, as may be posted on the Mobile Application or
